Shipping policy

Thank you for choosing Merdello. Here is everything about how your order is processed and delivered.

Processing time

We pack and dispatch orders within 24–48 hours (business days). During busy periods this may take a little longer — if it does, we'll e-mail you before you have to wonder.

Delivery time

Standard delivery takes 7–12 days from dispatch. Orders ship from our fulfillment partner's warehouse outside the United States, which is why delivery takes longer than from a domestic warehouse. We'd rather give you an honest estimate than promise two-day delivery and let you down. Delivery may occasionally take longer due to carrier delays, weather or holiday periods.

Shipping cost

Shipping is FREE on every subscription order — your first order and every refill, for both bundles. One-time purchases (“Buy once”) ship for a flat $4.95, shown before you pay. No minimum, no surprises: the price you see at checkout is the price you pay.

Duties and import fees

The price you pay at checkout is the final price. Any import handling is taken care of on our side. If a carrier ever asks you to pay anything on delivery — don't pay, and e-mail us. We cover it.

Tracking

Once your order ships you'll get an e-mail with a tracking number and a link to follow your package. If you can't find it, check your spam folder or e-mail us and we'll send it again.

Shipping area

We currently ship to addresses in the United States. Please double-check your address before confirming your order — an incorrect address is the most common cause of delays.

Changing or cancelling an order

E-mail us as soon as possible. Until the order has been dispatched we can change the address or cancel the order and refund you. After dispatch, changes are no longer possible — our Refund Policy applies instead. For subscription refills, please cancel or skip at least 24 hours before your next shipment date.

Shipping Protection (optional, $2.99 per order)

In your cart you can add Shipping Protection for $2.99. If a protected package is lost in transit, arrives damaged, is stolen after the carrier marks it delivered, or hasn't arrived within 30 days of dispatch, send us one e-mail with your order number. We ship a replacement right away or refund you in full — your choice, no carrier claim, no waiting, no questions asked. Shipping Protection is provided by Merdello, not by a third party, and the fee is refunded if you cancel before dispatch.

Orders without Shipping Protection

We still stand behind every delivery. If tracking shows your package was lost in transit, e-mail us: we open an investigation with the carrier (usually 7–14 business days) and, once the loss is confirmed, we send a replacement or refund you. Damage must be reported within 7 days of delivery with a photo of the package and the product. Packages marked as delivered by the carrier (including porch theft) and carrier delays are not covered without protection — that is exactly what Shipping Protection is for.

Contact

Questions about your order: contact@merdello.com — we reply within one business day. Include your order number and it'll go faster.

Seller: Merdello, a business registered in Poland (EU).