Shipping policy
Thank you for choosing Merdello. Here is everything about how your order is processed and delivered.
Delivery time
Orders arrive in up to 12 days, counted from the moment you place the order. Orders ship from our fulfillment partner's warehouse outside the United States, which is why delivery takes longer than from a domestic warehouse. We'd rather give you an honest estimate than promise two-day delivery and let you down. Delivery may occasionally take longer due to carrier delays, weather or holiday periods.
Shipping cost
These prices apply to the first-bundle-free subscription offer when it is shown on the product page and at checkout.
Your first bundle of Merdello Ear Drops costs $0.00. You pay shipping for the first order:
- 1 bottle: $12.99 shipping.
- 2 bottles: $19.99 shipping.
- 3 bottles: $24.99 shipping.
Shipping is free on every refill. Refills cost $29.99 for 1 bottle, $39.99 for 2 bottles, or $59.99 for 3 bottles, every 30 days, plus any applicable taxes. See our Subscription Policy for full details.
Orders placed under a different offer and existing subscriptions keep the pricing and shipping terms confirmed when you purchased or enrolled.
Where a one-time purchase is offered, shipping costs $4.95. Your shipping charge and any optional extras you choose are shown at checkout before you pay.
Duties and import fees
The price you pay at checkout is the final price. Any import handling is taken care of on our side. If a carrier ever asks you to pay anything on delivery — don't pay, and e-mail us. We cover it.
Tracking
Once your order ships you'll get an e-mail with a tracking number and a link to follow your package. If you can't find it, check your spam folder or e-mail us and we'll send it again.
Shipping area
We currently ship to addresses in the United States. Please double-check your address before confirming your order — an incorrect address is the most common cause of delays.
Changing or cancelling an order
E-mail us as soon as possible. Until the order has been dispatched we can change the address or cancel the order and refund you. After dispatch, changes are no longer possible — our Refund Policy applies instead. For subscription refills, log in to your customer account, open Manage subscription and select Cancel subscription at least 24 hours before your next shipment date.
Shipping Protection (optional, $2.99 per order)
In your cart you can add Shipping Protection for $2.99. If a protected package is lost in transit, arrives damaged, is stolen after the carrier marks it delivered, or hasn't arrived within 30 days of dispatch, send us one e-mail with your order number. We ship a replacement right away or refund you in full — your choice, no carrier claim, no waiting, no questions asked. Shipping Protection is provided by Merdello, not by a third party, and the fee is refunded if you cancel before dispatch.
Orders without Shipping Protection
We still stand behind every delivery. If tracking shows your package was lost in transit, e-mail us: we open an investigation with the carrier (usually 7–14 business days) and, once the loss is confirmed, we send a replacement or refund you. Damage must be reported within 7 days of delivery with a photo of the package and the product. Packages marked as delivered by the carrier (including porch theft) and carrier delays are not covered without protection — that is exactly what Shipping Protection is for.
Contact
Questions about your order: contact@merdello.com — we reply within one business day. Include your order number and it'll go faster.
Seller: Merdello, a business registered in Poland (EU).