Refund policy
100-Day Money-Back Guarantee
If you don't absolutely love it for any reason, we'll give you a full refund for one opened (1) bottle of Merdello Ear Cleaning Drops. You must let us know within 100 days of the date of your delivery or we will not be able to accept your refund request. Any additional bottles must be unopened and the seal must be completely intact for refunds to be issued.
The guarantee applies to your first subscription order and not to one-time purchases or subsequent refill orders.
How to request a refund
Contact us within 100 days of delivery by:
- emailing us at contact@merdello.com,
- direct messaging us at @merdello on Instagram or Facebook.
We do not process return requests by phone call or voice message. We will email you a prepaid return slip within 24–48 hours of your request for any unopened bottles being returned. Refunds are issued to the original payment method within 5–10 business days of approval.
Subscription orders
To avoid being charged for your next refill, cancel your subscription at least twenty-four (24) hours before your next shipment date. Refill orders that have already been processed and shipped cannot be cancelled or refunded, except as provided under the guarantee above.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo and your order number. We'll send a replacement or a full refund — no return required.