Refund policy

90-Day Money-Back Guarantee

Under the first-bundle-free offer your first bundle costs $0.00. You only pay shipping for it, and that shipping charge is not refundable. The guarantee covers your refill orders: if you are not satisfied with a refill, you can return it for a full refund of that refill payment under the conditions below.

Eligibility for refund

You are eligible for a refund of a refill order if:

  • the bottles have not been opened, meaning the original seal around each bottle is fully intact,
  • the product is in its original packaging and has not been used,
  • the refund request is made within 90 calendar days of the delivery date of that refill, as confirmed by the shipping carrier.

We do not accept returns or refunds for bottles that have been opened, even if only the seal has been removed. The guarantee does not apply to the free first bundle or to one-time purchases.

Return authorization required

All returns must be authorized in advance. Returns sent without prior approval may be rejected and will not be eligible for a refund.

How to request a refund

  1. Email us at contact@merdello.com or direct message us at @merdello on Instagram or Facebook. Include your order number and the reason for the return. We do not process return requests by phone call or voice message.
  2. Wait for approval. We respond within 24–48 hours and send you the return address and instructions.
  3. Ship the unopened bottles back. Return shipping costs are your responsibility, unless the return is due to our error (wrong item sent) or a product defect.
  4. Once we receive and inspect the return, we issue the refund to your original payment method within 5–10 business days. Depending on your bank, it may take a few more days to appear on your statement.

Subscription orders

To avoid being charged for your next refill, log in to your customer account, open Manage subscription and select Cancel subscription at least twenty-four (24) hours before your next shipment date. Refill orders that have already been processed and shipped cannot be cancelled, but unopened bottles can be returned under the guarantee above.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo and your order number. We'll send a replacement or a full refund — no return required.